Support Services

- Full Service Level Agreement included for first 12 months for all new installations
- Options to extend above SLA for up to 3 years
- Minimum response times backed up by escalation route to senior management
- Specialist team provide 1st, 2nd and 3rd line support to ensure quick resolution to issues
- Internal support ticket management system to ensure effective call management
- Customers have access to portal to check progress of work, view current sales orders and invoices or for logging of tickets and ordering of new equipment
- Online community for questions, feedback, new releases and events
- Annual audit and optimization service available
- On-site support as required at no additional cost
- Change requests also available