Support Services

support_services

  • Full Service Level Agreement included for first 12 months for all new installations
  • Options to extend above SLA for up to 3 years
  • Minimum response times backed up by escalation route to senior management
  • Specialist team provide 1st, 2nd and 3rd line support to ensure quick resolution to issues
  • Internal support ticket management system to ensure effective call management
  • Customers have access to portal to check progress of work, view current sales orders and invoices or for logging of tickets and ordering of new equipment
  • Online community for questions, feedback, new releases and events
  • Annual audit and optimization service available
  • On-site support as required at no additional cost
  • Change requests also available