Support Services

• Full Service Level Agreement included for first 12 months for all new installations
• Options to extend above SLA for up to 3 years
• Minimum response times backed up by escalation route to senior management
• Specialist team provide 1st, 2nd and 3rd line support to ensure quick resolution to issues
• Internal support ticket management system to ensure effective call management
• Customers have access to portal to check progress of work, view current sales orders and invoices or for logging of tickets and ordering of new equipment
• Online community for questions, feedback, new releases and events
• Annual audit and optimization service available
• On-site support as required at no additional cost
• Change requests also available